Where is my package?

Where is my package?

Track your order

As soon as your package is shipped, you will receive a confirmation email containing a tracking link.

Simply click on this link to view the real-time delivery status.

Tracking link not available yet?

Don't worry:

The tracking link only becomes active once the carrier has picked up the package. Therefore, there may be a slight delay between shipment and tracking activation.

Tracking not updating?

The tracking link is not necessarily updated every day.

However, if no update appears after 5 to 6 business days, please contact us for verification.

By email: contact@wiseultrarunning.com.

Or via chat directly on the website.

Delivery notification received, but package not found?

Before contacting us:

Check if the package has been left with a neighbor or at a nearby pickup point.

Also check your mailbox or any delivery notices

We will quickly investigate with the carrier to find a solution for you.

Updated on: 06/02/2026