I received the wrong product
I received an item I didn't order: what should I do?
If you received a different product than the one you ordered, don't worry—we'll take care of it quickly.
Visit our **online return portal. **
- Fill out the form, specifying that it was an order preparation error.
- A prepaid return label will be automatically generated for you.
- All you have to do is pack the item and drop it off at a post office or collection point.
As soon as we receive the return, we will process the exchange as quickly as possible.
Still having trouble?
Contact our customer service on the online chat or at contact@wisetrailrunning.com
Updated on: 06/02/2026