Question 1

Maintaining my WISE products

Accepted Answer

Caring for your WISE products – Our tips for preserving their performance

WISE Trail Running products are designed with high-quality, lightweight, and technical materials. To ensure their longevity and maintain their performance, here are our care recommendations:

Washing WISE clothing

Maximum temperature: 30°C Spin speed: 800 rpm maximum Recommended program: Sport or delicate cycle, if available on your machine Tip: Place your products in a mesh laundry bag to prevent snags and protect delicate fabrics

Waterproof products

To reactivate the water repellency of your waterproof clothing, you can use a specific product such as Nikwax TX Direct. This helps maintain its effectiveness against rain and moisture.

Washing WISE Bags

The bags can be washed like clothes: At 30°C, in a laundry bag Gentle spin cycle recommended Careful with the zipper: after a salty outing (beach, heavy perspiration), rinse the zipper with clean water to prevent salt buildup that could damage the closure.

Good to know

Depending on: Your level of perspiration The type of effort The outside temperature 👉It is not always necessary to machine wash. A simple rinse with clean water is often enough to maintain your products between uses.

Still have a question? Let's chat on our online chatbox or on WhatsApp!

Question 2

Does the "Albedo" (white) color products stain easily?

Accepted Answer

Yes, the **Albedo (ecru) color garments found in the *Ultra range* – particularly the shirt, shorts, and Sherpa Max Running Bag – can be more sensitive to stains or marks than black garments due to their lighter shade.

To preserve their appearance and performance, it is recommended to be especially careful when machine washing:

Wash them separately from dark colors,
Use color transfer-resistant sheets if needed,
And follow the care instructions on the labels.

These best practices will extend the lifespan of your technical clothing while maintaining its original look.

Still have a question ?

Let's chat on WhatsApp!

Question 3

What are the delivery times

Accepted Answer

Delivery Times – What You Need to Know

Q: Does the "Albedo" (white) color products stain easily?

Yes, the **Albedo (ecru) color garments found in the *Ultra range* – particularly the shirt, shorts, and Sherpa Max Running Bag – can be more sensitive to stains or marks than black garments due to their lighter shade. To preserve their appearance and performance, it is recommended to be especially careful when machine washing: <ul> <li>Wash them separately from dark colors,</li> <li>Use color transfer-resistant sheets if needed,</li> <li>And follow the care instructions on the labels.</li> </ul> These best practices will extend the lifespan of your technical clothing while maintaining its original look. Still have a question ? <a href="https://wa.me/33752060869?">Let's chat on WhatsApp!</a>

At WISE Ultra Running, we always indicate the estimated delivery times on each product page.

These times may vary depending on your location and the delivery method chosen.

Average Delivery Times

Metropolitan France:

2 to 3 business days on average with DPD or Colissimo
24-hour express delivery available with DHL

Europe (EU):

Delivery within 3 to 4 business days on average
DHL express option also available

Outside the European Union:

Delivery primarily handled by DHL
Please note: in some regions, additional delays may occur due to customs inspections.

Order containing multiple types of products

If your order contains:

Products in stock
And products on pre-order (temporarily unavailable) Then the order will be shipped in a single shipment, as soon as all items are available.

If you would like a partial shipment (immediately sending the in-stock products), please contact us by email at contact@wisetrailrunning.com or via chat to make your request.

Question 4

Which WISE shell should I choose ?

Accepted Answer

WISE Premium Ultra Running Shells: choose the Protection That Suits Your Adventures

Are you preparing for your next mountain adventure and looking for the perfect trail running jacket? At WISE, a premium brand dedicated to demanding trail runners, we've designed 4 technical jackets to adapt to all conditions, from summer runs to ultra-high-altitude challenges.

SIGMASHELL – The Next Generation Trail Windbreaker

Ultra-stretch (60%), silent, and extremely breathable, the SIGMASHELL pushes the boundaries of traditional windbreakers. Perfect for intense efforts and long runs in changing weather, it offers total freedom of movement without compromising on protection.

➡️ Ideal for: fast training runs, technical races, unpredictable weather Link to the Sigmashell

NANOSHELL – The warm and compact jacket for ultra-trail running

With a merino wool interior and a polyamide exterior, the NANOSHELL combines warmth, breathability, and wind resistance in an ultra-lightweight and packable jacket. Designed as a high-performance thermal mid-layer, it can be taken anywhere, even on the most extreme races.

➡️ Ideal for: ultra-trail running, cool conditions, technical mid-layer Link to the Nanoshell

THERMAL SHELL – Thermal expertise for cold conditions

Designed for running between -10°C and 10°C, this technical jack

Question 5

Multi-product order

Accepted Answer

I haven't received my order yet, what should I do? If you placed an order and haven't received any updates, here are a few things to check:

Order with multiple items: When your order contains several products, please pay attention to the delivery times indicated for each item. At WISE, we ship orders only when they are 100% complete. This means your package will be shipped as soon as all items are available.
Need a product urgently? If you have a specific item you need urgently, please contact our customer service at contact@wiseultrarunning.com. The WISE team can arrange a partial shipment by releasing the products that are already available.
Product availability: The availability of each item is indicated below the size selector on the product page. We recommend that you review this policy before finalizing your order.

This consolidation policy aims to minimize logistics flows and our environmental impact. Despite this, we do everything we can to ship your orders quickly, in coordination with our factories and stock levels.

Question 6

Problem finalizing my order

Accepted Answer

I can't complete my order

We're sorry to hear you're having trouble placing your order. Here are a few simple checks to resolve the issue:

Steps to follow:

Verify that you are on the official website: 👉 https://wiseultrarunning.com

and that the selected destination country is correct (in the footer area).

Clear your browser's cache and cookies.
Try with a different browser or a different device:

Computer
Smartphone
Tablet

Restart your device.

Still stuck? Contact us!

Our team is available to help;

We'll do everything we can to resolve your issue quickly.

Contact us on the live chat on the website or email us on [contact@wisetrailrunning.com]

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